How do you focus more on the moment during qualitative research so you can truly listen and understand your customers? Dr Tina Basi leads the knowledge exchange programme at the London School of Economics and Political Science (LSE). Here she explores mindfulness with useful pointers for anyone embarking on research.
How can design thinking help improve public health services? Chris Howroyd tells the story of SH:24 and how design thinking led to this revolutionary new online sexual health service and a better experience for patients. SH:24 has been nominated for a Designs of the Year Award 2016 by the UK Design Museum.
Why should anyone in the PR industry be interested in design thinking? Ezri Carlebach, Senior Associate at the PR Network, explains the connections between PR and design as crafts and why people that work in communications should use design thinking methods to future-proof their role as leading strategists within business.
How can design make the process of integration for a refugee faster? In this long read service Designer Kartik Sharma argues that rather than looking at a problem and trying to define it, we should ignore it and ‘un-learn’ it first in order to look at all angles.
What five things can innovators learn from artists? In this long read, designer and educator Maureen Carroll talks about her experiences of bringing the world of artists and the world of business together and the benefits that can unfold.
Is Design Thinking the new Total Quality Management (TQM)?
In this long read, Jeanne Liedtka makes the case that design thinking can do for innovation what TQM did for quality. This approach can drive transformative change, however, it is about more than feel good “hackathons” and requires hard graft.
What are the three questions you should ask when designing good policy? In this Long Read, Matthew Taylor argues that effective services and policies are built around people. And this means assessing your strategy against the different ways people work together.
Who started design thinking? And where is it heading? In our Long Read, Clive Grinyer charts design thinking’s growth from a niche activity to a mainstream practice. Pulling examples from the worlds of technology, public sector and finance, Clive argues that we need design thinking and designers more than ever.