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Service Blueprinting

Build and advance your knowledge in service blueprinting through our interactive, live online course. You will learn valuable techniques around this key Design Thinking method and put them into practice with the guidance from our expert coaches.

You will leave with the skills to build service blueprints and the knowledge of how best to adapt them to diverse situations and particular project requirements.


Service Blueprinting

The centrepiece of Service Design is the Service Blueprint. Here we bring together our new vision for the service and articulate this systematically in a comprehensive plan. We visually show how all the service components, such as the customer journey, touch-points, roles and activities, come together.  In our interactive, online course, taking place over 3 live sessions, you will develop your knowledge in service blueprinting. You’ll learn the essential theory around it and gain practical experience building blueprints for different situations and needs – all under the guidance of our experienced facilitators.

To learn more about the course, listen to this podcast with lead facilitator Simon Gough.

3 live sessions - 2.5 hours each
9:30-12:00 BST
Next course:
16, 18, 20 May
12, 14, 16 Dec
Online - Live sessions via Zoom & Mural
Max number of places – 18
Early bird price – SOLD OUT
£750 (+VAT if applicable)
Regular price
£825 (+VAT if applicable)
Request more info
Book now

Course Prospectus

Companies who have attended our Design Thinking courses


Craig Tomkins
Service & Experience Director

DTA London,

Simon Gough
Service Designer & Coach

Design Thinkers Academy London


Discount- We offer a sliding scale of discounts on this course. Pay full price for the first space you book, 10% off the second and third, and 15% off every space you book after that.

If you’re booking a lot of spaces, you may want to talk to us about tailoring a course especially for your business.

Read our terms and conditions for booking here


We’re here to help if you’d like to find out more. If you have a quick query then please click on the orange chat box on the right, and one of the team can answer your questions. Or use the options below.

Get in touch:

Call here: +44 (0)7552 730 231 | WhatsApp


Or fill out the form below:


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