Service Blueprinting

Discover the skills and techniques you need for effective service blueprinting. With personal coaching and feedback throughout, you’ll be able to develop your service blueprinting knowledge and skills. 

After this course you will: 

• Understand what a service blueprint is  
• Learn how to make your own service blueprint 
• Understand service/experience processes 
• Know when and how to use a service blueprint 
• Be aware of best practices for developing a useful service blueprint 

• Be able to modify a service blueprint to meet specific project needs 
• Know how to plan for implementation of a service blueprint 
• Learn how to do service blueprinting with remote teams online 

To find out more, check out this interview about the course with one of the coaches, Simon Gough

• Day 1: The Purpose and Basics of Service Blueprinting 

  Learn about when and why you might use service blueprinting and how to build a basic blueprint. Day 1 is focused on giving you everything you need to get started with understanding and visualising an existing service.  

• Day 2: Identifying challenges and opportunities in an existing service

  Learn how to tailor a service blueprint to your specific, organisational needs and identify its critical elements. Day 2 helps you better understand how people experience your service, and identify its challenges and opportunities through visualisation in a service blueprint. 

• Day 3: Designing a better service and experience

  Learn how to explore opportunities for service improvement and how to design an improved future service. Day 3 completes the course with techniques and ideas for successful implementation of a service blueprint of a new or improved service. 

Q. Why Design Thinking now?

A.

At the Design Thinkers Academy London, we recognise the huge and immediate challenges that businesses currently face due to Covid-19.  Now, more than ever, we need to face the world with a new mindset, realising that the traditional formulas that have served companies so steadily for generations, might not be the right answer for the new reality that faces us all. We want to offer an opportunity for you to become pro-active and to meet these challenges head on. This is about understanding the new user that the world faces and building the right solutions for them. Design Thinking offers the perfect opportunity to develop your skillset for the future and be in the best placed position to prepare your business to flourish going forward. 

Q. How will the online course be taught?

A.

Different to many other online courses, this is a live course, meaning you will be directly taught in real time by our coaches. It is not a self-paced, online tutorial course, but is a high intensity live course from leading coaches in the field and will be individual to each delegate taking part. 

Q. How will I do the course online? What equipment do I need?

A.

Equipment: The only equipment you’ll need is a computer with a good connection to the internet, microphone, webcam and speakers or headphones.  

Tools: Access is easy and universal, using industry standard web-based tools. Zoom is our primary tool for voice call, with exercises taking place within Mural and Google Docs. 

Q. How long will the course take?

A.

Our next course takes place in April 2021

Dates: 26, 28, 30 April

Time Commitment: 3 sessions of 2.5 hours each 

Q. English isn’t my first language. Does that matter?

A.

People from all over the world will be taking part and this cultural mix is one of the real strengths of our offer. However, it is important to have good basic spoken English to get the most out of the courses. 

Q. Do you offer concession prices for your sessions?

A.

We do offer concessions and a sliding scale of discounts on this course. Pay full price for the first space you book, 10% off the second and third, and 15% off every space you book after that. If you’re booking a lot of spaces, you may want to talk to us about tailoring a course especially for your business. Call us on +44 (0)7552 730 231 or email shanna@designthinkersacademy.co.uk to find out how we can help you.