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Service Blueprinting

Build and advance your knowledge in service blueprinting through our interactive, live online course. You will learn valuable techniques around this key Design Thinking method and put them into practice with the guidance from our expert coaches. You will leave with the skills to build service blueprints and the knowledge of how best to adapt them to diverse contexts and applications, responding to particular project requirements. 

Service Blueprinting

Service blueprints are process diagrams for services that connect the customer experience with the people and activities that deliver it. Use them to deeply understand an existing service and identify challenges and opportunities for improvement. Service blueprints can also provide the starting point for creating and implementing new services that deliver a great customer experience and reduces costs in the process.

Develop your knowledge in service blueprinting through our interactive, online course, taking place over 3 live sessions. Through this hands-on course you’ll learn the essential theory around service blueprinting and gain practical experience applying it to varying scenarios all under the guidance of our experienced facilitators. This course gives you the skills to build blueprints that fit and reflect the specific requirements of diverse projects.

3 live sessions - 2.5 hours each
14:00 - 16:30 GMT
Next course:
31 Jan, 2, 4 Feb
Online - Live sessions via Zoom & Mural
Max number of places – 18
Early bird price - SOLD OUT
£750 (+VAT if applicable)
Regular price
£825 (+VAT if applicable)
Request more info
Book now

Course Prospectus

Companies who have attended our Design Thinking courses


Simon Gough
Service Designer at Red Front

DTA London Coach

Susana Osório
Head of Design

DTA London,


Discount- We offer a sliding scale of discounts on this course. Pay full price for the first space you book, 10% off the second and third, and 15% off every space you book after that.

If you’re booking a lot of spaces, you may want to talk to us about tailoring a course especially for your business.

Read our terms and conditions for booking here


We’re here to help if you’d like to find out more.

Call: +44 (0)7552 730 231

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