Service Blueprinting

Discover the skills and techniques you need for effective service blueprinting. With personal coaching and feedback throughout, you’ll be able to develop your service blueprinting knowledge and skills. 

After this course you will: 

• Understand what a service blueprint is and where/how it originated 
• Learn how to make your own service blueprint 
• Understand service/experience processes 
• Know when and how to use a service blueprint 
• Be aware of best practices for developing a useful service blueprint 
• Be able to modify a service blueprint to meet specific project needs 
• Know how to plan for implementation of a service blueprint 
• Learn how to do service blueprinting with remote teams online 

• Day 1: The Origins, Purpose and Basics of Service Blueprinting

  Learn about where service blueprinting came from, when and why you might use the method and how to build a basic blueprint. Day 1 is focused on giving you everything you need to get started along with guidance on levels of detail and creating blueprints from other assets. 

• Day 2: The Value of Visualisation in Service Blueprinting

  Learn how to tailor a service blueprint to your specific, organisational needs and identify the critical elements. Day 2 helps you better understand the challenges and opportunities of your service through visualisation and collaboration. 

• Day 3: Planning for Implementing a Service Blueprint

  Learn how to create useful artefacts from a service blueprint and plan for the next steps. Day 3 completes the course with techniques and ideas for successful implementation and further development. 

Q. Why Design Thinking now?

A.

At the Design Thinkers Academy London, we recognise the huge and immediate challenges that businesses currently face due to Covid-19.  Now, more than ever, we need to face the world with a new mindset, realising that the traditional formulas that have served companies so steadily for generations, might not be the right answer for the new reality that faces us all. We want to offer an opportunity for you to become pro-active and to meet these challenges head on. This is about understanding the new user that the world faces and building the right solutions for them. Design Thinking offers the perfect opportunity to develop your skillset for the future and be in the best placed position to prepare your business to flourish going forward. 

Q. How will the online course be taught?

A.

Different to many other online courses, this is a live course, meaning you will be directly taught in real time by our coaches. It is not a self-paced, online tutorial course, but is a high intensity live course from leading coaches in the field and will be individual to each delegate taking part. 

Q. How will I do the course online? What equipment do I need?

A.

Equipment: The only equipment you’ll need is a computer with a good connection to the internet, microphone, webcam and speakers or headphones.  

Tools: Access is easy and universal, using industry standard web-based tools. Zoom is our primary tool for voice call, with exercises taking place within Mural and Google Docs. 

Q. How long will the course take?

A.

Dates: 7, 9, 11 December 

Time Commitment: 3 sessions of 2.5 hours each 

Q. English isn’t my first language. Does that matter?

A.

People from all over the world will be taking part and this cultural mix is one of the real strengths of our offer. However, it is important to have good basic spoken English to get the most out of the courses. 

Q. Do you offer concession prices for your sessions?

A.

We do offer concessions and a sliding scale of discounts on this course. Pay full price for the first space you book, 10% off the second and third, and 15% off every space you book after that. If you’re booking a lot of spaces, you may want to talk to us about tailoring a course especially for your business. Call us on +44 (0)20 8432 3222 or email shanna@designthinkersacademy.co.uk to find out how we can help you.