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Service Blueprinting

Build and advance your knowledge in service blueprinting through our interactive, live online course. You will learn valuable techniques around this key Design Thinking method and put them into practice with the guidance from our expert coaches.

You will leave with the skills to build service blueprints and the knowledge of how best to adapt them to diverse situations and particular project requirements.


Service Blueprinting

A service blueprint is a diagram that shows how a service really works in detail. It connects the customer’s experience with the people and activities that help deliver that service. We can therefore use blueprints to really understand the challenges and opportunities when trying to improve a service, or as the starting point to create new services. In our interactive, online course, taking place over 3 live sessions, you will develop your knowledge in service blueprinting. You’ll learn the essential theory around it and gain practical experience building blueprints for different situations and needs – all under the guidance of our experienced facilitators.

3 live sessions - 2.5 hours each
14:00 - 16:30 GMT
Next course:
31 Jan, 2, 4 Feb
Online - Live sessions via Zoom & Mural
Max number of places – 18
Early bird price – 1 Place Left!
£750 (+VAT if applicable)
Regular price
£825 (+VAT if applicable)
Request more info
Book now

Course Prospectus

Companies who have attended our Design Thinking courses


Simon Gough
Service Designer at Red Front

DTA London Coach

Susana Osório
Head of Design

DTA London,


Discount- We offer a sliding scale of discounts on this course. Pay full price for the first space you book, 10% off the second and third, and 15% off every space you book after that.

If you’re booking a lot of spaces, you may want to talk to us about tailoring a course especially for your business.

Read our terms and conditions for booking here


We’re here to help if you’d like to find out more. If you have a quick query then please click on the orange chat box on the right, and one of the team can answer your questions. Or use the options below.

Get in touch:

Call here: +44 (0)7552 730 231 | WhatsApp


Or fill out the form below:


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