Craig has previously worked on retail projects to deliver the best customer experience that will differentiate brands in a commodity market. Here Craig explains his not-so-joyous experience at the Apple Store.
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Hayley Canning
Craig Tomkins has joined us as a Senior Service Designer. He brings top notch agency experience and a love of car design, bikes and transport. Hayley catches up with Craig on his journey so far.
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Mel Taylor
Holly May Mahoney has just joined as our new Design Lead here at Design Thinkers Academy in London. Mel Taylor, our Marketing Director, catches up with her at her new desk to find out about her creative adventures so far and what she’s planning next.
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Madelaine Cooper
It’s a very human need to try to make things better, to be nicer to people and to make more money. In simple terms that’s what’s behind the increase in corporate and highly commercial organisations seeking people to fill a new role in their management structure; the Service Designer. Resourcer Madelaine Cooper explains.
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Ezri Carlebach
Design thinking is being touted as a link between the traditional world of work and modern creative practice, driver of growth in cities around the world. Ezri Carlebach finds out more and chats to Adrian Fey from the Creative World Forum 2017 in up-coming city Aarhus, Denmark.
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Ezri Carlebach
Design has its own particular culture, just as business does. And so do ‘sub-cultures’ like 1970s punk rock. This might sound like the start of a corny joke, but what would happen if a punk rock band, an anthropologist and a couple of MBAs walked into a bar? And how does it help organisations to solve problems? Ezri Carlebach sets off to find the punch line.
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Adelaide Vinay
How can businesses understand their consumers and design for their needs in the digital age? In this Short Read, qualitative researcher Adelaide Vinay argues that design research must go beyond ‘what people say they want’ – revealing instead ‘what they really want’.
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Els Dragt
Does curiosity kill the cat, as the saying goes – or can it re-energise it? Research expert Els Dragt thinks it’s the latter. Read her take on the value of observing, listening and asking questions so you can get to know your customers, plus tips on how to do these well.
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Ezri Carlebach
A good leader must understand people, whether they are work colleagues, customers or other stakeholders. Design thinking makes use of tools borrowed from anthropology that can shed light on how different individuals and cultures behave, making it easier to collaborate and meet their needs. Ezri Carlebach explains.
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Ezri Carlebach
“There is no such thing as a failed experiment, only experiments with unexpected outcomes”. Fear of failure inhibits change, yet understanding what produces it can lead to innovation. We look at the work of creators such as Buckminster Fuller, and how they experienced fear and uncertainty, but persist to innovate.
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