What you really (really) want

Short Read

How can businesses understand their consumers and design for their needs in the digital age? In this Short Read, qualitative researcher Adelaide Vinay argues that design research must go beyond ‘what people say they want’ – revealing instead ‘what they really want’.

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Be an explorer to know your customers

Els Dragt

Long Read

Does curiosity kill the cat, as the saying goes – or can it re-energise it? Research expert Els Dragt thinks it’s the latter. Read her take on the value of observing, listening and asking questions so you can get to know your customers, plus tips on how to do these well.