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Is design thinking the new TQM?

Jeanne Liedtka

Long Read

Is Design Thinking the new Total Quality Management (TQM)?
In this long read, Jeanne Liedtka makes the case that design thinking can do for innovation what TQM did for quality. This approach can drive transformative change, however, it is about more than feel good “hackathons” and requires hard graft.

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