1. Agreement

The registration onto a Design Thinking Academy London open registration course is entering into a binding contract between you and Design Thinkers Academy London (part of David Kester & Associates Limited). By registering to attend a course, you are accepting these terms and conditions and agreeing to comply with them. For in-house and bespoke courses, clients will be provided with T&Cs as part of their quote.

2. Refund and Cancellation Policy

Cancellations made within 14 days of booking, known as a ‘cooling-off period’:

  • Full refund

Cancellations after 14 days of booking, and up to 10 weeks before course start:

  • Non-refundable
  • 1 x transfer to another course taking place within 12 months for a 15%* admin fee based on Regular Rate Price (RRP), and, if applicable, any extra price increase based on available tickets at time of transfer
    or 
    1 x name change, for a 10%* admin fee based on RRP

Cancellations made less than 10 weeks before course start:

  • Non-refundable
  • 1 x name change, for a 10%* admin fee based on RRP

*The above administration fees apply to one change to your booking; repeat or additional changes may incur extra charges.

3. Payment

  • Payment
    A booking is only 100% confirmed upon receipt of full payment or an official Purchase Order number.
  • Non-payment
    Failure to make payment before the course start date will result in the booking being cancelled. We are unable to reserve places without receiving full payment.
  • Late payment
    When paying by invoice, failure to pay the Early Bird discount by the Early Bird discount deadline date causes the outstanding amount owed to revert to the Regular Rate Price.
    For late payment, we are entitled to charge late payment interest and if necessary, a debt recovery fee and reasonable costs to recover the debt, as per HMRC UK regulations.
  • Discounts
    We may offer early bird and group discounts, please get in touch for full details. All discounts are subject to availability.
  • Discounts cannot be combined.
  • Discounts will be removed if payment is late. 
  • VAT Information
    The UK standard rate of VAT may be applied, depending on your type of booking. Under HMRC UK regulations, the Design Thinkers Academy London is classified as a training company not an educational body. UK in-person course fees are deemed to be an ‘entrance to an event’ for which VAT applies at the current local rate of where the event is taking place.
  • Credit Facility
    We may be able to offer a credit facility to corporations that provide us with an authorised Purchase Order, however, this is subject to a successful credit application. If you require more information, please contact bookings@designthinkersacademy.co.uk

4. Cancellation by Design Thinkers Academy London

Design Thinkers Academy London reserves the right to cancel or change, without notice, any sessions or courses offered on the open course programme. Design Thinkers Academy London will endeavour to offer a place on the same course at a later date or a place on an alternative session or course. Where this is not possible or where alternatives offered are not accepted, Design Thinkers Academy London will offer a full refund. Design Thinkers Academy London are not liable for participants’ expenses such as travel, meals, and accommodation, in the event Design Thinkers Academy London has to cancel a session or course.

5. Force majeure

David Kester & Associates Limited, also trading as Design Thinkers Academy London, are not liable for any inability or delay in executing this agreement during a period in which the inability or delay is caused by influences beyond reasonable control. This includes but is not limited to war, pandemics, strikes, labour disputes, embargoes, government orders or any other force majeure events.

6. Photography & Filming

Photography and filming may take place during our courses. By attending, participants agree that Design Thinkers Academy London have permission to use these photos and footage at their own discretion for marketing purposes.

7. Creative Commons

Tools, which have been designed and developed by Design Thinkers Academy London and are provided to participants of an open course delivered by Design Thinkers Academy London are free to use, and are registered under Creative Commons License Attribution-ShareAlike 4.0 International. Tools designed or developed by third parties may be protected by copyright or trademark. These are not to be reproduced or used without permission. If in any doubt, about the status of a particular tool please enquire at info@designthinkersacademy.co.uk.